Dr. DOS SANTOS Luis Miguel, LouisLouisDr. DOS SANTOS Luis Miguel2023-10-122023-10-122022In Alaali, Mansoor (Ed.). (2022). Assessing university governance and policies in relation to the COVID-19 pandemic (pp. 49-69). USA: IGI Global.978179988279417998827999781799882817http://hdl.handle.net/20.500.11861/8225This study aims to understand the satisfaction and experience of programme-seeking students in a community college in the United States. In order to improve the satisfaction, experience, and teaching and learning procedures of distance learning courses and programmes, it is important to understand the students' feedback and ideas. Based on the case study methodology, the researcher collected data from 1,857 inductive surveys and 11 focus group activities. This research allowed the researcher to gain knowledge and understanding about students' satisfaction, experience, and potential enrolment in degree programmes during and after the COVID-19 pandemic. More importantly, the results provide recommendations to school leaders, instructors, government leaders, and policymakers about current and future college and university development regarding changes in teaching and learning behaviours.enBook Chapter10.4018/978-1-7998-8279-4.ch004