Dr. WAN Yau Ni, JennyJennyDr. WAN Yau Ni2025-02-112025-02-112025Language Symposium 2025: Generative Artificial Intelligence (GenAI) and Digital Genre, 2025.http://hdl.handle.net/20.500.11861/10704enHow do hotel managers and GenAI apologise differently for hotel customers' online complaints?Presentation