Liu, Jack KangjieJack KangjieLiuDr. WANG Dan, AngelaAngelaDr. WANG Dan2026-09-112026-09-112020In Dodge, P. S. W. (Ed.). (2020). Communication convergence in contemporary China: International perspectives on politics, platforms, and participation (pp. 127-146). Michigan State University Press.9781609176501http://hdl.handle.net/20.500.11861/29429The age of convergence in contemporary China has been hailed by some observers as a golden opportunity for the flowering of civic engagement.¹ Within this notion of convergence, communication entails an unending stream of reports, responses, and rebuttals about critical, and perhaps criminal, failings within China—amounting to a genre we call herein “crisis communication.” For example, consider these three incidents from 2016. First, toxic running tracks in the sport field at Changzhou Foreign School in Jiangsu province were found to be the cause of over a dozen students’ sudden sickness, some even suffering from leukemia.² It turns out that...enEvolving forms of citizen engagement in the age of convergence: The 2016 Baidu and Ctrip crises as case studies in critique, trust, and hope in contemporary ChinaBook Chapter10.14321/j.ctv15kxg6g.9