Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.11861/9078
DC FieldValueLanguage
dc.contributor.authorDr. LAW Chi Hang, Colinen_US
dc.date.accessioned2024-03-19T01:23:04Z-
dc.date.available2024-03-19T01:23:04Z-
dc.date.issued2018-
dc.identifier.citationLaw, C. C. (2018). A practical guide to airline customer service: From airline operations to passenger services. Brown Walker Press.en_US
dc.identifier.isbn1627346937-
dc.identifier.isbn9781627346931-
dc.identifier.urihttp://hdl.handle.net/20.500.11861/9078-
dc.description302 pagesen_US
dc.description.abstractA Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.en_US
dc.language.isoenen_US
dc.publisherBrown Walker Pressen_US
dc.titleA practical guide to airline customer service: From airline operations to passenger servicesen_US
dc.typeBooken_US
item.fulltextNo Fulltext-
crisitem.author.deptDepartment of Business Administration-
Appears in Collections:Business Administration - Publication
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