Please use this identifier to cite or link to this item:
http://hdl.handle.net/20.500.11861/9077
Title: | A flight attendant's essential guide: From passenger relations to challenging situations |
Authors: | Dr. LAW Chi Hang, Colin |
Issue Date: | 2019 |
Publisher: | Brown Walker Press |
Source: | Law, C. C. (2019). A flight attendant's essential guide: From passenger relations to challenging situations. Brown Walker Press. |
Abstract: | A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This textbook primarily focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight. |
Description: | 502 pages |
Type: | Book |
URI: | http://hdl.handle.net/20.500.11861/9077 |
ISBN: | 1627347283 9781627347280 |
Appears in Collections: | Business Administration - Publication |
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