Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.11861/9077
Title: A flight attendant's essential guide: From passenger relations to challenging situations
Authors: Dr. LAW Chi Hang, Colin 
Issue Date: 2019
Publisher: Brown Walker Press
Source: Law, C. C. (2019). A flight attendant's essential guide: From passenger relations to challenging situations. Brown Walker Press.
Abstract: A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This textbook primarily focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight.
Description: 502 pages
Type: Book
URI: http://hdl.handle.net/20.500.11861/9077
ISBN: 1627347283
9781627347280
Appears in Collections:Business Administration - Publication

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