Please use this identifier to cite or link to this item:
http://hdl.handle.net/20.500.11861/5032| Title: | The moderating effect of switching costs on the customer satisfaction-retention link: Retail Internet banking service in Hong Kong |
| Authors: | Dr. WONG Chi Bo, Brian Mula, Joseph M. |
| Issue Date: | 2009 |
| Source: | IBIMA Business Review, 2009, vol. 2, pp. 20-28. |
| Journal: | IBIMA Business Review |
| Conference: | 11th International Business Information Management Association (IBIMA) Conference |
| Type: | Peer Reviewed Journal Article Conference Paper |
| URI: | http://hdl.handle.net/20.500.11861/5032 |
| ISBN: | 9780982148907 |
| ISSN: | 1947-3788 |
| Appears in Collections: | Business Administration - Publication |
Find@HKSYU Show full item record
Page view(s)
72
Last Week
0
0
Last month
checked on Jan 3, 2024
Google ScholarTM
Impact Indices
PlumX
Metrics
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.