Global Journal of Management and Business Research
ISSN/ESSN
0975-5853
Publications
(All Publications)
Results 1-2 of 2
| Issue Date | Title | Author(s) | Type | |
|---|---|---|---|---|
| 1 | 2011 | Perceptions of customer satisfaction, switching costs and customer retention: An empirical study of basic and advanced Internet banking users in Hong Kong | Dr. WONG Chi Bo, Brian | Peer Reviewed Journal Article |
| 2 | 2012 | The relationship between shopping mall attributes, customer satisfaction and positive word-of-mouth: China visitors in Hong Kong | Dr. WONG Chi Bo, Brian ; Ng, Hing Cheong ; Wong, Ka Li Kelly ; Wong, Man Ho | Peer Reviewed Journal Article |