Service Business
ISSN/ESSN
1862-8516
Publications
(All Publications)
Results 1-2 of 2
| Issue Date | Title | Author(s) | Type | |
|---|---|---|---|---|
| 1 | 2017 | The effect of organizational responses to service failures on customer satifaction perception | Dr. CHEUNG Fung Yi, Millissa ; To, W. M. | Peer Reviewed Journal Article |
| 2 | 2013 | Explore how Chinese consumers evaluate retail service quality and satifaction | Dr. CHEUNG Fung Yi, Millissa ; To, W. M. ; Tam, Joyce F. Y. | Peer Reviewed Journal Article |