Management Decision
ISSN/ESSN
0025-1747
Publications
(All Publications)
Results 1-2 of 2
| Issue Date | Title | Author(s) | Type | |
|---|---|---|---|---|
| 1 | 2016 | A customer-dominant logic on service recovery and customer satisfaction | Dr. CHEUNG Fung Yi, Millissa ; To, W. M. | Peer Reviewed Journal Article |
| 2 | 2015 | Do task and relation-oriented customers co-create a better quality of service? An empirical study of customer-dominant logic | Dr. CHEUNG Fung Yi, Millissa ; To, W. M. | Peer Reviewed Journal Article |